Refund policy

RETURNS

You can return any FULL PRICED item/s within 15 days of the purchase date.

You can ship the item/s for return back to us:

 

67 Fountain St

4209 Pimpama  Qld Australia

Make sure you include a copy of you order confirmation email and include any relevant information in regard to the reason for the return along with how you would like Bil Athletic to process your return

All goods must arrive in their original, unworn and resalable condition including tags, stickers, boxes etc. In the case that your items are returned without the original packaging, we will not be able to process your return. This may take up to 7-15 working days. Unfortunately we cannot refund duties, taxes or shipping charges.

NOTE: Please ensure there is no fluff/pet hair/cologne on all items sent back, they will not be accepted. If you have any pets please ensure you lint roll your clothing. 

Please keep a copy of your receipt of proof of shipment for any returns back to Bil Athletic. We recommend using tracked postage to ensure your item arrives safe and sound.

All orders purchased with a Discounted code are final and cannot be returned, exchanged or refunded. 

EXCHANGES

Only FULL PRICED items can be exchanged within 15 days of the purchase date.

If you are wishing to exchange your item for another, please include your order confirmation and write next to the item the size or product you would like in exchange. Item must be of same value or less.

All goods must arrive in their original, unworn and resalable condition including tags, stickers, boxes etc. In the case that your items are returned without the original packaging, we will not be able to process your return. This may take up to 7-15 working days. Unfortunately we cannot refund duties, taxes or shipping charges.

In the event that the requested item is not available, we will have the amount of the item given back to you in Store Credit. You will receive an email with your Store Credit Code.

Please ensure all items are packaged securely and will arrive back to us in their original condition.

Due to hygiene reasons underwear cannot be exchanged.

All orders purchased with a CODE are final and cannot be returned or exchanged.

NOTE: Please ensure there is no fluff/pet hair/cologne on all items sent back, they will not be accepted. If you have any pets please ensure you lint roll your clothing. 

FAULTY OR INCORRECT ITEMS

In the case of faulty or incorrect items are received, please contact us via bilathletic@gmail.com. Please include your order number, and any photos, relevant information regarding the issue so that we can fix this as soon as possible.

If an item is damaged through misuse, abnormal use or incorrect washing practices, Bil Athletic will not provide a refund, exchange or repair. We will require satisfactory proof before providing a remedy under the Australia Consumer Law.

Once investigated, we will be able to provide you with information on how to return the item.